Frequently Asked Questions

Shipping Policies

When will you send my items? We will ship your items on the same or next business day after your order payment is received. How will you ship my items? We ship the majority of our domestic orders using USPS First Class (for packages under 13 ounces) or USPS Priority (for packages over 13 ounces). We ship USPS First Class International for most orders going to places outside the territories of the United States of America. USPS First Class mail will typically arrive within 2-6 business days. USPS Priority will usually arrive within 1-3 business days, depending on where the item is going.

How can I track my package?

With USPS First Class, Priority, or First Class International you will receive a tracking number when the item is shipped, which you can use to track the item. Unfortunately tracking information is not available for most international orders once the item leaves the United States. You can simply search the tracking number in google and it will bring you to the USPS tracking website, or you can follow the link that is e-mailed to you after purchase. We ship our disc and flash drive orders with stamps, so tracking information will not be available for those items, although the items will be shipped USPS first class.

From what location will my items be shipped?

We ship from Indianapolis, Indiana.

Can I pick my items up from your warehouse?

Unfortunately you cannot pick up items from our warehouse at this time.

The tracking information for my item shows no update. What gives?

The item may have been improperly sorted by USPS, or they may have failed to check the item in. If your item has not updated or arrived within a reasonable time frame please contact us at support@superpowersupply.com explaining the situation and we can send out a replacement.

The tracking information for my item shows the item delivered, but I did not receive the item. How can I find my item?

Contact your local post office or mail carrier explaining the issue, as they may have held the item for pickup or improperly delivered the item. We have also had situations where postal carriers left a customer’s items with building management, near a car or garage, or in similar locations. In any case if you cannot locate the item, please contact us through support@superpowersupply.com explaining the situation and we would be happy to send a replacement. If you prefer a refund, perhaps because the item would arrive too late to be of use, just let us know and we can issue one immediately.

The tracking information for my item shows that the item was returned to sender. What happened?

This typically indicates that USPS or your local postal carrier was unable to deliver the item as addressed. Please double check the mailing address that you used, send us a message through support@superpowersupply.com explaining the problem and specifying any changes to the mailing address, and we can send out a replacement as soon as possible. If you prefer a refund, perhaps because the item would arrive too late to be of use, just let me know and we can issue one immediately.

Returns and Refunds

I received my item, but it is incompatible with my intended application. Can I return or exchange it?

If the item you received is incompatible with your product we would be happy to try to rectify the issue. We can issue a refund with the return of the item if you would like, but generally we prefer to try to find you the correct item and send it out as a replacement. Please send us a message through support@superpowersupply.com explaining the situation and we can do our best to find you the item that you need.

Any information you can provide, including the product and model number of the application with which you are trying to use our item and why the item did not work (for example, if the tip on the adapter we sent did not fit your laptop, was it too big or too small?) will help us find you the correct item. Also, if you want a replacement please let us know the address to which you would like it sent. In either case, you can return the item by marking the package “return to sender” and placing it back in your mailbox, or by mailing the item to the return address on the package. If you need a prepaid return label, one can be provided.

I received my adapter, but while it does fit my intended application, it does not charge the item. Can I return or exchange it?

If you received a damaged or defective item we would be happy to send out a working replacement. Just send us a message through support@superpowersupply.com explaining the problem, and let us know the address to which you would like a replacement sent. Or, if you prefer, we can issue a refund. In either case you can return the item by marking the package “return to sender” and placing it back in the mail, or by mailing the item to the return address on the package.

I received my item, but I no longer want or need it. How can I return the item?

Sometimes a customer will order an item, and then decide they no longer need the item, often because they found what they thought was lost, or purchased the item locally. In any case, if you no longer need the item we offer a 30 day money back guarantee. Just send us a message through support@superpowersupply.com explaining the situation and we can issue a refund. You can generally return the item by marking the package “refused, return to sender” and placing it back in your mailbox, or by mailing the item to the return address on the package.

Can I return an item in person to your warehouse?

Unfortunately we cannot accept returns at our current location. To return an item please mark the package “return to sender” and place it back in your mailbox, or mail the item to the return address on the package. If you are returning an item please let us know with a message to support@superpowersupply.com so that we can issue a replacement or refund as the situation requires.

I lost the package my item came in, what is your return address?

Our return address is the following: 8716 E 33rd St, Indianapolis, Indiana, 46226. If you are returning an item please let us know through support@superpowersupply.com so that we can issue a replacement or refund as the situation requires.

Other Questions and Concerns

Does my item come with a warranty?

We offer a one year warranty on all of our products. If your item stops working, just let us know the situation and the address to which you would like a new item sent by messaging us at support@superpowersupply.com and we would be happy to send out a working replacement.

Do your laptop adapters come with AC power cords?

Yes, each of our laptop adapters come with an AC cord that goes from the wall to the adapter.

I don’t know what adapter or charger I need for my item. What should I do?

Your adapter will likely have the volts and amps required printed on the item, and the item you need to charge or power should also indicate the power requirements. The tip size is more difficult to pin down. If you are not sure which adapter you will need, contact us through support@superpowersupply.com indicating the product and model number of the item you are needing to power or charge along with any other information you have about the product, include power requirements if available, and we will try to figure out what you need. Also, please note that amperage is a maximum output. This means that if our OEM item was for example 12V 1A, you could use a 12V 2A to replace it; your item will only use the 1A it needs. Where you will run into trouble with items overheating is if you were to try using a 12V 1A for something that requires 12V 2A, for example. Also note that watts are a product of volts and amps (V*A=W). A laptop adapter with 19.5V and 4.62A is approximately 90W.

How long are the cords on your adapters?

Generally our adapters have a four foot cord. Our laptop adapters come with an AC cord four feet in length that goes from the wall to the adapter, and a cord about three feet in length from the adapter to the computer plug. If you have questions about a specific item please send a message with your inquiry to support@superpowersupply.com.

How long are your antennas?

We have a wide variety of antennas, but here are the lengths of our most common models:

2dBi - 4.5 inches in length

6dBi - 7.5 inches in length

7dBi - 11 inches in length

9dBi - 15 inches in length

12dbi- 22 inches in length

15dbi- 25 inches in length

16/18dbi Yagi- 30 inches in length

I am looking for an antenna for a router or a similar item. Which of your antennas will work best for me?

This will depend on your situation. Our antennas vary from omnidirectional to directional. The higher the dbi rating on the antenna the more directional the antennas will be. Omnidirectional antennas operate in all directions like a bare light bulb, while directional antennas change the signal area to be one direction, like a flash light. The following link has more information on the signal shape of our more omnidirectional antennas: http://support.data-alliance.net/wp-content/uploads/2012/11/antennas-range-patterns.jpg

The best antenna for you will laregely depend on your situation. If you are going for a point to point link, then a directional will be best for you, as it reduces the amount of interference from other networks. We have had customers use our 18dbi yagis, for example, on both ends of a mile link.

If you plan to use the antenna on a device in an area with client devices all around it, then an omnidirectional antenna will perform better. Please note that with any antennas you will not be getting something for nothing. They work by reshaping the signal area. Think of the signal area created by your router’s transmit power like a balloon; the higher dbi antenna you use, the more you push down on the balloon, so you will lose vertical signal strength but gain it horizontally. For this reason it is best to put your router’s output power at the highest level your router supports without distortion. Most routers do this by default, but if you are using DD-WRT or third party firmware it takes a bit of experimenting. 2dbi antennas provide a more spherical shape, like a baseball, while 9dbi antennas provide a flatter signal shape more like a frisbee.

In short, we would recommend the 9dbi foremost. The actual range depends on several factors such as line of sight, obstructions, interference from other networks, building construction materials, the quality and output power of the radios in both the router and the client devices, and the antennas on both ends of the link. These antennas will typically provide 25-100% improvement in range depending on the situation. When you attach the antennas you should then adjust their orientation in such a way to provide the best directionality of the signal. The best orientation for you depends on where your client devices are located in relation to the router. Try various alignments, like | | |, _ | _ , \ | /, etc, and see which provides the best throughput. The signal is provided in a donut shape around the pole of the antenna, for reference.

If size constraints are an issue, please refer to the previous question in the FAQ about antenna length.

What is the meaning of life?

Well, it's nothing very special. Try to be nice to people, avoid eating fat, read a good book every now and then, get some walking in, and try and live together in peace and harmony with people of all creeds and nations.